Dreamcloud Customer Service Reviews
Customer service is an essential aspect of the mattress buying experience, and it is important to know what kind of support you can expect from a company.
In the case of Dreamcloud, customer feedback can give you valuable insight into the level of service and support you can expect to receive. In this review article, we will take a closer look at Dreamcloud’s customer service, exploring feedback from real customers who have had experiences with the company’s support team.
From responses to inquiries to the handling of warranty claims, we’ll examine the strengths and weaknesses of Dreamcloud’s customer service, and see how it compares to other popular mattress brands.
By the end of this review, you will have a clear understanding of the quality of Dreamcloud’s customer service and whether it meets your expectations for a smooth and stress-free shopping experience.
What type of Mattress is the DreamCloud?
The DreamCloud is a hybrid luxury mattress with its 8 well balanced degrees of top memory foam support and also trademarked coil system.
Made and also designed with a hand tufted Cashmere cover, warmth treated cotton pad for cooling, layers of premier foam, springy and encouraging coils, as well as a variety of other special functions, the DreamCloud covers right into one the very best most luxury mattresses could provide.
The plush Euro-top serves as a contouring pillow that nestles the body as well as includes the Cashmere cover, top memory foam layer and also the latex layers.
Strengthened sidewalls supply unequaled side support for constant rest top quality from side to edge.
Each of these specialized attributes maintain your DreamCloud sensation fresh, all the time, time after time for their long-lasting warranty, and also if that wasn’t sufficient, when you acquire DreamCloud it consists of one professional cleaning ($300 worth) after one year of ownership, at on the house upon demand.
And also, after 5 years of ownership, if DreamCloud cover or support materials need refresh, DreamCloud will certainly recondition the mattress to like new problem, at no cost once during your possession.
How Firm is the DreamCloud Mattress?
The DreamCloud mattress is constructed with just one suppleness level;average firm.
It can be found in at a level 6.5 from 10 on the suppleness scale, likewise known as “luxury firm,” which, according to our study, meets the requirements of most of sleepers despite just what rest setting they may be.
n reality, specialist researches reveal that the typical sleeper favors to rest on a mattress that falls in between a degree 5-7 from 10, placing DreamCloud right within this range.
DreamCloud utilizes sophisticated innovation and also costs materials to develop the very best support for your spine.
The soft cashmere, high thickness foams and encased coils enable you to experience the best sleep ever.
Allow’s take a further consider the coils: the license pending “Bestrest” encased hypo-allergenic coils offer added support as well as help you attain optimal positioning of your spine.
DreamCloud is made for high performance or even distribution of stress, while molding around your body for any type of position or quantity of pressure and also weight.
If you have pain in the back, are a side sleeper, tummy sleeper, have had any type of kind of hip, knee, neck surgical treatment, or are just a light sleeper in general, this mattress can be a game changer.
For every person else- it’s going to really feel more like oversleeping a 5-star resort.
How Many Layers Does It Have?
There are 8 layers to DreamCloud
1. True Tufted Cashmere EuroTop: DreamCloud’s Cashmere cover provides unparalleled breathability, costs softness as well as is naturally resistant to vermins.
2. Gel-Infused Memory Foam: Contouring support that adapts your body, DreamCloud’s gel instilled foam is cooling down and also encouraging.
3. Super Soft Quilted Memory Foam: Unique to DreamCloud and established with lullabies in mind, hing on DreamCloud’s quilted foam resembles resting on clouds.
4. Super Dense Memory Foam: DreamCloud’s Super thick foam maintains your back abreast and also cradles your spine no matter what rest setting you like.
5. Patent-Pending BestRest Coils: A foam framed filched mini coil compression system provides unparalleled desire support from go to toe.
6. High-Denisty Super Soft Memory Foam: DreamCloud’s High density foundation foam maintains your back abreast and cradles you no matter what sleep setting you prefer.
7. Supreme Natural Latex: DreamCloud’s hypoallergenic super costs natural latex layer provides a supporting bounce for additional give and also added contouring.
8. DreamPlush Supporting Memory Foam: high density memory foam offers deep support.
How is Motion Transfer and Sinkage?
The DreamCloud, being a luxury hybrid with costs memory foam absorbs motion easily, thereby relieving any type of disruption that can be brought on by your partner’s rest patterns as well as activities.
While there are springs, the DreamCloud does not permit an extreme amount of bounce because of the patent pending finest remainder coils that are helpful without being as well springy.
Combined with layer after layer of memory foam as well as plush cashmere, motion transfer does not have a possibility in this mattress.
The lovely point is that the support of the springs gives a foundation for the foams to make sure that you will not experience a lot of sinkage.
If you are after a plush resting experience that seems like sleeping on a cloud rather than a bouncy, resilient coil mattress, or a sinking bed of foam, the DreamCloud hybrid is the best mattress for you.
Does it Sleep Hot?
Unlike a lot of other memory foam mattresses that have the tendency to rest a bit cozy, the DreamCloud does not experience resting warm due to multiple air conditioning systems developed right into the mattress.
The top Cashmere textile, combined with the warmth treated cotton pad assists to maintain your temperature levels comfortable and also amazing.
And also the very best part concerning their year-long test is that you could evaluate the mattress in all four periods to see that it truly does remain cool via summer.
Overall, our study exposed that the DreamCloud is among the cooler hybrid and also overall mattresses on the market today.
Does it Have any Smell?
DreamCloud foams are of premium quality, Certipur-US certified, and off gassing is restricted or non-existent.
If there is any kind of pale opening odor of fresh foam this will dissipate rapidly as well as is from brand-new foams being vacuum loaded and also not from any type of chemicals.
Any kind of odor will certainly dissipate rapidly as soon as DreamCloud is opened and breathing.
Does it Require a Foundation?
DreamCloud will likely be the most comfy mattress you have ever before possessed if arrangement on an ideal fundamental framework, box spring or flat floor.
It could be utilized on bed frames that that could quickly accommodate a 15″ mattress.
If you do use your DreamCloud directly on the flooring’s surface, simply make certain that it is not subjected to excessive wetness or water.
What Type of Cover Does It Have?
The DreamCloud’s cover is made from lavish hand-tufted Cashmere wool, making the cover incredibly soft as well as very breathable.
Its special make-up adds to cooling, soft qualities and a really satisfactory sensation in general.
The production procedure of DreamCloud is genuinely artisanal: the EuroTop is hand secured to DreamCloud’s thick foam base by artisan stitchers making use of real double tufts, a stitch that includes everlasting toughness and also unrivaled surface job.
Dual Tufting is a special process of attaching the mattress layers top-to-bottom, producing the one-of-a-kind feeling of a mattress that is soft yet firm.
Beyond its superior structure, the DreamCloud cover is absolutely stunning with it’s plush hand tufting and gold tone.
What is the Best Way to Care for the DreamCloud?
The DreamCloud needs no turning, nevertheless, for all mattresses, it’s suggested that you revolve the mattress once or twice annually.
As for cleaning that Cashmere cover, it’s remarkably easy: just unzip and also area clean DreamCloud’s Cashmere cover with a mild detergent.
When it comes to routine cleaning of your new DreamCloud, it is advised you use awesome water and a very mild dish detergent to cleanse any type of dirt as well as attend to any kind of spots.
Constantly make use of mild round movements when cleansing and also never, ever before rub. You may want to utilize a water immune mattress cover to more secure your DreamCloud cover.
Lastly, with the DreamCloud warranty being the best in the industry– it’s Everlong– they recognize that something that lasts forever could need to be cleaned up!
They will even cleanse or re-condition DreamCloud at no cost to you once, which is completely unheard of for a mattress company.
How Durable is the DreamCloud Mattress?
At 15″ of plush luxury, the DreamCloud is exceptionally long lasting.
As discussed, it has an Everlong warranty, which primarily means it lasts permanently.
When thought about that it can be cleaned or re-conditioned at no cost to you, this will certainly be a great enhancement down the line.
DreamCloud is set up right here in the USA with imported materials of the finest quality.
Additionally, it meets all industry standards and top certifications.
Size and Shipping
DreamCloud is offered in the regular Twin, Twin XL, Full, Queen, King, and California King Sizes.
At 15″ this mattress weighs in between 88 as well as 109 pounds, and affords consumers a fast and simple set up being provided right to your door.
As this is a much more substantial mattress, DreamCloud supplies a white handwear cover distribution alternative must customers need assistance with their configuration.
Their friendly and specialist rest attendant can aid collaborate it, and a regional DreamCloud group will aid.
Shipping of your DreamCloud is complimentary within the contiguous United States, but requires service charges for deliveries to Alaska, Hawaii and also Canada.
Delivery is a rapid turn-around with 1-5 company days, although you should enable up to 2 days to schedule your White Glove Delivery choice must you select.
365 Night Risk-Free Sleep Trial and Guarantee
DreamCLoud stands firmly behind their item as well as believes that you ought to be able to test a mattress in all four periods in your personal house with their outstanding 365-day, safe 100% money back warranty.
Buyers have a full year to experiment with and sink into the Plush Life with DreamCloud as they determine if DreamCloud is their excellent mattress.
Ought to you decide that the DreamCloud is not the perfect mattress for you, despite the reason, just call the business as well as they will certainly arrange pick-up of the mattress and also refund your loan 100%.
Our research disclosed that the variety of sleepers who in fact return their DreamCloud mattress falls below 3%.
How is DreamCloud’s Everlong Warranty?
The DreamCloud provides their exceptional Everlong Warranty which indicates it lasts for life.
This one-of-a-kind warranty is the most effective provided in the industry, as it can not be gone beyond (clearly).
It assures the building, materials, high quality and longevity of the DreamCloud permanently and also always certain to the original purchaser only.
Given that the firm stands securely behind their mattress, they are confident that purchasers will discover DreamCloud to be the one and only mattress they will ever before want or require.
Also, for the first 10 years of possession, DreamCloud will change your mattress with a new DreamCloud at absolutely on the house to you if malfunctioning in workmanship and materials. No pro-rata problems.
Annually thereafter, DreamCloud will completely fix and also re-cover your DreamCloud, or replace your DreamCloud.
All transport fees will be waived if a production flaw(s) or a materials failing is verified to exist.
Our study exposed that consumers offer the DreamCloud’s Everlong Warranty a rating extremely high, above average and oftentimes, the ranking by consumers is exceptional.
How Much Does the DreamCloud Cost?
The DreamCloud varies in rates from $499 to $1,299.
The rates will, certainly, vary relying on the dimension of mattress you select as well as whether you decide to buy any kind of added devices or their “White Glove Services”.
While this could be more than your standard “bed in a box” it’s important to keep in mind that previously, 15″ luxury mattresses could only be purchased via mattress sellers, at high mark ups.
Below are the prices after our $799 off discount is used:
Twin XL: $799
Cal King: $1,299
The mattress prices incredibly well comparison to other hybrid luxury mattresses that come in at a greater price at stores.
With really beneficial customer scores on plush comfort, cooling technology, encouraging bounce, top quality building and construction, contouring foam and also added advantages, the DreamCloud is an excellent buy for your money.
Our Verdict on the DreamCloud Mattress
Overall, DreamCloud supplies customers a top quality, luxury item at an inexpensive cost.
With its premium materials and construction, advanced cooling system, 8 layers of memory foam, and patent-pending coil spring support, the DreamCloud offers with more than enough attributes and also benefits that offer to establish it besides its competitors.
Taking in motion easily, creating no disturbance to a companion’s rest, assembled in the USA, as well as its minimal sinkage issues, make this a fantastic well-rounded acquisition since you genuinely obtain the very best of all globes.
In addition, its 365-night threat cost-free rest test, Everlong Warranty, free delivery, easy return/refund procedure and very economical rates settle the long listing of top quality functions and options.
Altogether, we feel that $1,199 for Queen size is an excellent bargain. Dreamcloud Customer Service Reviews